Newsletter Money Model

Introduction

Thank you for shopping with us!

If you are unsatisfied with your purchase, we are here to help. All regular-priced items are eligible for refunds and exchanges within the first 365 or 30 days of purchase depending on a product. No items will be accepted after the 365 to 30-day time period has lapsed.

For Online Returns:

Please send us an email andrew@adsora.com and we will generate a return shipping label for you.

Refund Processing Timeline

We aim to process all refunds within two weeks. The amount will be refunded back to the original card used for payment, and timelines for that depend on the payment processor.All returns received in-store are inspected and processed the same day. Online order returns shipped to our warehouse will take a maximum of two weeks, but we aim to finish this quicker. All customers will be shown their return status via email and order tracking on the store website.

Missing Refunds

If we have approved a refund but it hasn’t reflected on your bank account yet, please contact your bank or credit card company first. It can take up to two weeks for the refund to process seamlessly. If the item is found to be defective or in a non-returnable condition, we may recover shipping costs.

Can’t Find What You’re Looking For?

If you have further questions, please contact our customer support centre where one of our representatives will be happy to assist you.

Customer Service Contact Number:
+17024912555

Customer Service Email:

andrew@adsora.com

Customer Service Hours:

Americas:
8am-5pm PT, Monday to Friday